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Mastering Client Communication* - Three Days
why will this work for me?
We are passionate about engaging with you as our client, to enable you to master your communication skills – making it
possible for you to improve and maximise relationships with your teams and clients.
The methodology, new skills and behaviour you will experience all produces results and is highly beneficial in building
relationships - internally and externally.
what do I get?
You will receive a tailored programme to ensure the training has maximum effect. Knowing exactly what you need is
important to confirm that you can achieve your desired outcomes for communication. This will be achieved through
consultation – identifying and agreeing the compelling results you will achieve.
how will I achieve the desired outcome?
You will benefit from the combined experience of experts in the field of progressive communication techniques. Using
Neuro-Linguistic Programming at the centre of your new learning, the skills and behaviour required will be easily and
effortlessly integrated by you into your communication style – as a result of the training you will receive. See the enclosed
outline for further details…..
Outline of course
Why is this course important to me and my organisation?
As a result of attending this course, individuals will be able to:
• Achieve maximum potential with your team and every client
• Maintain and deliver profitable business
• Know your team and your client inside out
• Deliver what your client wants every time effortlessly
• Stay ahead of the competitor’s in your sector, by mastering client communication
• Model best practise in communication
• Be at the forefront of the latest relationship management tools/techniques
• Know your communication preference and how to influence your team and client using theirs
What outcomes will I get from attending this masters course?
• How to apply NLP to your business
• Increase results with your team and clients
• Enhanced communication with your client and team
• How to get to yes!
• Understanding your teams and buyers motivations
• Discover your clients buying strategy & learn how to use this to your advantage
• Landing your message effectively – every time
• Determine and achieve your outcomes
• “I talk - so you understand me & listen” – intuitive communication with your team and clients understand you every time
• How to make effective presentations
• Three day course that will change your behaviour and performance – delivering results immediately
• You will be mastering client communications
HOW?
Some pre-work required to be sent in 5 days before (takes approximately 20 minutes to complete).
Topics covered in the training include:
• Intro to NLP
• Pre-frames – respect the customers motivation
• NLP applications in business
• Rapport exercise & sensory acuity
• Representation systems and eye patterns
• Listening levels
• Effective probing/ questioning
• Getting specific/meta model
• Clients communication preference;
• how to/what are you looking for/ putting it into practice
• Strategies; - buying/ - motivation/ - convincer etc
• Clients Motivation
• Focus – what are you focussing on?
• what about me? - deleting interference
• Maximising the impact of your time with the client
• Focussing of the NO / overcome objections
• Format system & VAK
• Landing your message
• How to get to YES
• Action Planning
• Creating your future – bringing life to Goals and outcomes
WHAT NEXT?
• Tailor the content for your organisation and discuss/agree the desired outcomes/objectives prior to start of course
• Agree dates for when you wish the results to commence
*Delivered in association with Purple Eskimo
The group learning and one-to-one coaching supports the individual to focus on using their new ability to perform at their
peak. (Click here to see why this works)
Costs 1-2 delegates: £1,897 + vat
Costs 3-6 delegates: £1,697 + vat
Costs 7+ delegates: £1,497 + vat
Our aim is to tailor the training programme to suit your specific needs, for details of how we can help click on the link below:-
Mastering Client Communication
Click here for terms & conditions
why will this work for me?
We are passionate about engaging with you as our client, to enable you to master your communication skills – making it
possible for you to improve and maximise relationships with your teams and clients.
The methodology, new skills and behaviour you will experience all produces results and is highly beneficial in building
relationships - internally and externally.
what do I get?
You will receive a tailored programme to ensure the training has maximum effect. Knowing exactly what you need is
important to confirm that you can achieve your desired outcomes for communication. This will be achieved through
consultation – identifying and agreeing the compelling results you will achieve.
how will I achieve the desired outcome?
You will benefit from the combined experience of experts in the field of progressive communication techniques. Using
Neuro-Linguistic Programming at the centre of your new learning, the skills and behaviour required will be easily and
effortlessly integrated by you into your communication style – as a result of the training you will receive. See the enclosed
outline for further details…..
Outline of course
Why is this course important to me and my organisation?
As a result of attending this course, individuals will be able to:
• Achieve maximum potential with your team and every client
• Maintain and deliver profitable business
• Know your team and your client inside out
• Deliver what your client wants every time effortlessly
• Stay ahead of the competitor’s in your sector, by mastering client communication
• Model best practise in communication
• Be at the forefront of the latest relationship management tools/techniques
• Know your communication preference and how to influence your team and client using theirs
What outcomes will I get from attending this masters course?
• How to apply NLP to your business
• Increase results with your team and clients
• Enhanced communication with your client and team
• How to get to yes!
• Understanding your teams and buyers motivations
• Discover your clients buying strategy & learn how to use this to your advantage
• Landing your message effectively – every time
• Determine and achieve your outcomes
• “I talk - so you understand me & listen” – intuitive communication with your team and clients understand you every time
• How to make effective presentations
• Three day course that will change your behaviour and performance – delivering results immediately
• You will be mastering client communications
HOW?
Some pre-work required to be sent in 5 days before (takes approximately 20 minutes to complete).
Topics covered in the training include:
• Intro to NLP
• Pre-frames – respect the customers motivation
• NLP applications in business
• Rapport exercise & sensory acuity
• Representation systems and eye patterns
• Listening levels
• Effective probing/ questioning
• Getting specific/meta model
• Clients communication preference;
• how to/what are you looking for/ putting it into practice
• Strategies; - buying/ - motivation/ - convincer etc
• Clients Motivation
• Focus – what are you focussing on?
• what about me? - deleting interference
• Maximising the impact of your time with the client
• Focussing of the NO / overcome objections
• Format system & VAK
• Landing your message
• How to get to YES
• Action Planning
• Creating your future – bringing life to Goals and outcomes
WHAT NEXT?
• Tailor the content for your organisation and discuss/agree the desired outcomes/objectives prior to start of course
• Agree dates for when you wish the results to commence
*Delivered in association with Purple Eskimo
The group learning and one-to-one coaching supports the individual to focus on using their new ability to perform at their
peak. (Click here to see why this works)
Costs 1-2 delegates: £1,897 + vat
Costs 3-6 delegates: £1,697 + vat
Costs 7+ delegates: £1,497 + vat
Our aim is to tailor the training programme to suit your specific needs, for details of how we can help click on the link below:-
Mastering Client Communication
Click here for terms & conditions
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improving your performance...!
coaching
© Perceptions Coaching 2007
| Testimonials “Perceptions Coaching delivered improvements in sales techniques with individuals, that helped us to achieve more consistent results across the department.” Wembley National Stadium “As a result of working with Perceptions Coaching, there has been a marked improvement in the team’s performance and in our relationship with our clients.” IMG (UK) Limited |
| Special Offer!! - Buy On-line today for £997 + vat per delegate |